This Privacy Policy outlines how Barrowland® ("the Site," "we," "us," or "our") collects, uses, and shares your personal information when you visit, utilise our services, make a purchase on barrowland.co.uk (the "Site"), or otherwise interact with us (collectively, the "Services"). The terms "you" and "your" refer to any individual using the Services, including customers, website visitors, or others whose personal information we process.
By accessing or using the Services, you consent to the collection, use, and sharing of your information as described in this Privacy Policy. If you do not agree, please refrain from using the Services.
Changes to this Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or regulatory updates. Any revisions will be posted on this page with the updated "Last Updated" date, and we will take steps required by applicable law to notify you of significant changes.
Collection and Use of Personal Information
Information We Collect
The personal information we collect depends on how you interact with the Site and Services. "Personal information" includes any information that identifies, relates to, describes, or can reasonably be linked to you.
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Information You Provide:
- Contact Details: Name, address, phone number, email address.
- Order Details: Billing/shipping addresses, payment confirmation, purchase history.
- Account Information: Username, password, and security questions.
- Shopping Activity: Items viewed, added to your cart, or saved to your wishlist.
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Customer Support: Information shared when contacting us.
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Information Collected Automatically:
- Usage Data: Details like your device type, browser, network connection, IP address, and interaction with the Site.
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Cookies and Tracking Technologies: To enhance your experience and analyse usage patterns.
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Information from Third Parties:
- Service Providers: Payment processors, shipping providers, and analytics platforms.
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Partners: Marketing and business affiliates, such as Shopify.
How We Use Your Information
We use personal information for the following purposes:
- Providing Services: Process payments, manage accounts, fulfill orders, and handle customer inquiries.
- Marketing: Deliver promotional content tailored to your interests via email, SMS, or advertisements.
- Security: Detect, prevent, and investigate fraud or other unauthorized activities.
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Compliance: Fulfil legal and regulatory obligations.
Disclosure of Personal Information
We may share your personal information under the following circumstances:
- Service Providers: Vendors performing functions such as payment processing, shipping, or analytics.
- Business Partners: For joint services or marketing initiatives.
- Legal Compliance: To meet legal obligations or protect rights.
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Corporate Transactions: In case of mergers, acquisitions, or similar events.
Your Rights
Depending on your location, you may have rights to access, delete, correct, or restrict the processing of your personal information. You may also withdraw consent, manage communication preferences, or lodge complaints with relevant authorities.
For assistance or to exercise your rights, contact us using the details below.
Security and Retention
We implement reasonable measures to protect your personal information but cannot guarantee absolute security. Personal information is retained as long as necessary for business, legal, or regulatory purposes.
International Transfers
Your information may be processed outside your home country, including in the United States. For European users, data transfers comply with recognised mechanisms such as Standard Contractual Clauses.
Contact Us
For questions or concerns about this Privacy Policy, contact us at:
Email: office@barrowland.co.uk
Address:
Barrowland Ballroom
244 Gallowgate
Glasgow, G4 0TT
Scotland, United Kingdom